Who We Are

Rapitech Computer Services Ltd gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Rapitech Computer Services Ltd’s registered office is at Caenby Hall, Market Rasen, Lincolnshire, LN8 2BU and we are a company registered in England and Wales under company number 07896868.

Our designated Data Protection Appointed Person is Rick Durant, who can be contacted at Rapitech Computer Services Ltd, Caenby Hall, Market Rasen, Lincolnshire, LN8 2BU or via dataprivacy@rapitech.co.uk

Information That We Collect

Rapitech Computer Services Ltd processes your personal information to meet our legal and contractual obligations, and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect is:

Name
Date of Birth
Home Address
Work Address
Personal Email
Business Email
Home Telephone Number
Mobile Telephone Number

We collect information in the below ways:

Via online enquiry forms/tickets on our website or support portal, via emailed enquiries and correspondence and via information provided by clients where we are supporting their staff.

How We Use Your Personal Data

Rapitech Computer Services Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below, one or more of these may apply:

We collect and store your personal data as part of fulfilling a contract with your employer or yourself
We collect and store your personal data as part of fulfilling a contract with you as a client or contractor working with us
We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
We may occasionally send you marketing information where we have assessed that it is beneficial to you as a client and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

Your Rights

You have the right to access any personal information that Rapitech Computer Services Ltd processes about you and to request information about:

What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Rapitech Computer Services Ltd uses third-parties to provide the services as explained below, and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Rapitech Computer Services Ltd uses the following third parties:

(Click the third-party’s name below to view the detail)

Safeguarding Measures

Rapitech Computer Services Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:

SSL, TLS, encryptions, pseudonymisation, restricted access, IT authentication, firewalls, anti-virus/malware etc.

Transfers Outside the EU

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Rapitech Computer Services Ltd does not store any personal data outside the EU.

However, Rapitech Computer Services Ltd may transfer limited personal data to clients who are outside of the EU for the below purposes: –

To enable the fulfilment of contractual obligations with specific client and will only involve the personal data of employees and/or contractors whose details have been provided to Rapitech Computer Services Ltd by the specific client.

Where we transfer personal information for the above reasons, we utilise the below safeguarding measures and mechanisms to ensure that your personal data is always safe and secure: –

Either encrypted email or secure file transfer systems as agreed with the client.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to Rapitech Computer Services Ltd however, as this information is required for us to provide you with our services or respond to your enquiries, we will not be able to offer some or all our services without it.

How Long We Keep Your Data

Rapitech Computer Services Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. As an example, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years plus the current year, after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Lodging A Complaint

Rapitech Computer Services Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Rapitech Computer Services Ltd

Data Protection Appointed Person: Rick Durant

Caenby Hall, Market Rasen, Lincolnshire, LN8 2BU

Tel: 01673 876645

Email: dataprivacy@rapitech.co.uk

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

Website Complaint Submission: https://ico.org.uk/concerns/handling/